/* تصویر شاخص کارت مقاله پایگاه دانش */
.kb-article-card .kb-card-featured-image {
  width: 100%;
  aspect-ratio: 16/9;
  overflow: hidden;
  border-radius: var(--ticketino-border-radius) var(--ticketino-border-radius) 0 0;
  margin-bottom: 14px !important;
  background: var(--ticketino-gray-100);
  display: flex;
  align-items: center;
  justify-content: center;
}
.kb-card-img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  display: block;
}
/**
 * تیکتینو - استایل‌های فرانت‌اند
 */

/* فونت‌ها */
/* Plugin font is loaded conditionally by PHP enqueues. To allow using the theme font,
   the CSS here uses inherit for font-family so the theme font is respected when the
   plugin font is disabled in Appearance settings. */

/* متغیرهای CSS */
:root {
  --ticketino-primary: #667eea;
  --ticketino-secondary: #764ba2;
  --ticketino-success: #10b981;
  --ticketino-warning: #f59e0b;
  --ticketino-error: #ef4444;
  --ticketino-info: #3b82f6;
  --ticketino-gray-50: #f9fafb;
  --ticketino-gray-100: #f3f4f6;
  --ticketino-gray-200: #e5e7eb;
  --ticketino-gray-300: #d1d5db;
  --ticketino-gray-400: #9ca3af;
  --ticketino-gray-500: #6b7280;
  --ticketino-gray-600: #4b5563;
  --ticketino-gray-700: #374151;
  --ticketino-gray-800: #1f2937;
  --ticketino-gray-900: #111827;
  --ticketino-border-radius: 8px;
  --ticketino-shadow: 0 1px 3px 0 rgba(0, 0, 0, 0.1), 0 1px 2px 0 rgba(0, 0, 0, 0.06);
  --ticketino-shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, 0.1), 0 4px 6px -2px rgba(0, 0, 0, 0.05);
  /* surface/background tokens so we can switch surfaces in dark mode */
  --ticketino-bg: #ffffff; /* page background */
  --ticketino-surface: #ffffff; /* cards, panels and surfaces */
  --ticketino-text: var(--ticketino-gray-900);
  --ticketino-button-text: #ffffff;
  /* overlay tokens for subtle translucent elements (adjusted in dark mode) */
  --ticketino-overlay: rgba(255,255,255,0.2);
  --ticketino-overlay-hover: rgba(255,255,255,0.3);
}

/* Dark-mode specific fixes for edit-account page */
html.ticketino-dark .tk-edit-account-card,
body.ticketino-dark .tk-edit-account-card {
  color: var(--ticketino-text);
  background: var(--ticketino-surface);
  border-color: var(--ticketino-gray-300);
}

html.ticketino-dark .tk-edit-account-title,
body.ticketino-dark .tk-edit-account-title {
  color: var(--ticketino-text);
}

html.ticketino-dark .tk-edit-account-sub,
body.ticketino-dark .tk-edit-account-sub,
html.ticketino-dark .tk-field label,
body.ticketino-dark .tk-field label,
html.ticketino-dark .tk-field p,
body.ticketino-dark .tk-field p {
  color: var(--ticketino-gray-700);
}

html.ticketino-dark .tk-field input[type="text"],
html.ticketino-dark .tk-field input[type="email"],
html.ticketino-dark .tk-field input[type="password"],
html.ticketino-dark .tk-field input[type="tel"],
body.ticketino-dark .tk-field input[type="text"],
body.ticketino-dark .tk-field input[type="email"],
body.ticketino-dark .tk-field input[type="password"],
body.ticketino-dark .tk-field input[type="tel"] {
  color: var(--ticketino-text);
  background: var(--ticketino-bg);
  border-color: var(--ticketino-gray-300);
}

html.ticketino-dark .btn.btn-primary,
body.ticketino-dark .btn.btn-primary {
  color: var(--ticketino-button-text);
}
/* ریست و تنظیمات پایه */
.ticketino-container,
.ticketino-container * {
  box-sizing: border-box;
  /* font-family is set by inline CSS when plugin font is enabled; otherwise inherit theme font */
  font-family: inherit;
  direction: rtl;
}

/* کانتینر اصلی */
.ticketino-container {
  max-width: 1200px;
  margin: 0 auto;
  padding: 20px;
}

/* فرم‌ها */
.ticketino-form-container {
  background: var(--ticketino-surface);
  border-radius: var(--ticketino-border-radius);
  box-shadow: var(--ticketino-shadow);
  padding: 30px;
  margin-bottom: 30px;
}

.ticketino-form-container h2 {
  margin: 0 0 25px 0;
  color: var(--ticketino-gray-800);
  font-size: 24px;
  font-weight: 600;
}

/* نوار پیشرفت آپلود */
.ticketino-upload-progress {
  margin: 10px 0;
  height: 4px;
  background-color: var(--ticketino-gray-200);
  border-radius: 2px;
  overflow: hidden;
}

.ticketino-upload-progress .progress {
  height: 100%;
  width: 0;
  background-color: var(--ticketino-primary);
  transition: width 0.3s ease;
}

.form-group {
  margin-bottom: 20px;
}

.form-group label {
  display: block;
  margin-bottom: 8px;
  font-weight: 500;
  color: var(--ticketino-gray-700);
}

.form-group .required {
  color: var(--ticketino-error);
}

.form-control,
.ticketino-form-control {
  width: 100%;
  padding: 12px 16px;
  border: 5px solid var(--ticketino-gray-200);
  border-radius: var(--ticketino-border-radius);
  font-size: 14px;
  transition: all 0.2s ease;
  background: var(--ticketino-bg);
}

.form-control:focus,
.ticketino-form-control:focus {
  outline: none;
  border-color: var(--ticketino-primary);
  box-shadow: 0 0 0 3px rgba(102, 126, 234, 0.1);
}

.form-control.error,
.ticketino-form-control.error {
  border-color: var(--ticketino-error);
}

.ticketino-container .form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
}

.form-group.half {
  margin-bottom: 0;
}

/* دکمه‌ها */
.btn,
.ticketino-btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 12px 24px;
  border: none;
  border-radius: var(--ticketino-border-radius);
  font-size: 14px;
  font-weight: 500;
  cursor: pointer;
  transition: all 0.2s ease;
  text-decoration: none;
  line-height: 1;
}

.btn-primary,
.ticketino-btn-primary {
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: white;
}

.btn-primary:hover,
.ticketino-btn-primary:hover {
  opacity: 0.9;
  transform: translateY(-1px);
}

.btn-secondary,
.ticketino-btn-secondary {
  background: var(--ticketino-gray-100);
  color: var(--ticketino-gray-700);
  border: 1px solid var(--ticketino-gray-300);
}

.btn-secondary:hover,
.ticketino-btn-secondary:hover {
  background: var(--ticketino-gray-200);
}

.btn-success,
.ticketino-btn-success {
  background: var(--ticketino-success);
  color: white;
}

.btn-warning,
.ticketino-btn-warning {
  background: var(--ticketino-warning);
  color: white;
}

.btn-danger,
.ticketino-btn-danger {
  background: var(--ticketino-error);
  color: white;
}

.btn-sm,
.ticketino-btn-sm {
  padding: 8px 16px;
  font-size: 12px;
}

.btn-lg,
.ticketino-btn-lg {
  padding: 16px 32px;
  font-size: 16px;
}

.submit-btn {
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: white;
  padding: 14px 28px;
  border: none;
  border-radius: var(--ticketino-border-radius);
  font-size: 16px;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s ease;
  width: 100%;
}

.submit-btn:hover {
  opacity: 0.9;
  transform: translateY(-1px);
}

.submit-btn:disabled {
  opacity: 0.6;
  cursor: not-allowed;
  transform: none;
}

/* Telegram header button: ensure compact padding in header (include shortcode/header output selectors) */
#ticketino-telegram-connect,
.ticketino-telegram-btn,
.tk-telegram-btn,
.ticketino-header .ticketino-telegram,
.ticketino-tg-contact,
.tk-header-tg-link .ticketino-btn,
.tk-header-tg-link .ticketino-tg-contact {
  padding: 13px 8px !important;
}
/* آپلود فایل */
.file-upload-area {
  border: 2px dashed var(--ticketino-gray-300);
  border-radius: var(--ticketino-border-radius);
  padding: 40px 20px;
  text-align: center;
  cursor: pointer;
  transition: all 0.2s ease;
  background: var(--ticketino-gray-50);
}

.file-upload-area:hover,
.file-upload-area.dragover {
  border-color: var(--ticketino-primary);
  background: rgba(102, 126, 234, 0.05);
}

.upload-text {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  color: var(--ticketino-gray-600);
}

.upload-icon {
  font-size: 24px;
}

.file-info {
  margin-top: 8px;
  font-size: 12px;
  color: var(--ticketino-gray-500);
}

.ticketino-uploaded-files {
  margin-top: 15px;
}

.ticketino-uploaded-file {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 10px 15px;
  background: var(--ticketino-gray-50);
  border: 1px solid var(--ticketino-gray-200);
  border-radius: var(--ticketino-border-radius);
  margin-bottom: 8px;
}

.ticketino-file-info {
  display: flex;
  align-items: center;
  gap: 10px;
}

.ticketino-file-remove {
  color: var(--ticketino-error);
  cursor: pointer;
  font-size: 18px;
  font-weight: bold;
  padding: 5px;
  border-radius: 50%;
  transition: background 0.2s;
}

.ticketino-file-remove:hover {
  background: rgba(239, 68, 68, 0.1);
}

/* ضبط صدا */
.voice-recorder {
  display: flex;
  align-items: center;
  gap: 15px;
  padding: 15px;
  background: var(--ticketino-gray-50);
  border-radius: var(--ticketino-border-radius);
  border: 1px solid var(--ticketino-gray-200);
}

.voice-btn {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 10px 16px;
  border: none;
  border-radius: var(--ticketino-border-radius);
  background: var(--ticketino-primary);
  color: white;
  cursor: pointer;
  font-size: 14px;
  transition: all 0.2s ease;
}

.voice-btn:hover {
  opacity: 0.9;
}

#recording-status {
  display: flex;
  align-items: center;
  gap: 8px;
  color: var(--ticketino-error);
  font-weight: 500;
}

.recording-indicator {
  animation: pulse 1s infinite;
}

@keyframes pulse {
  0%,
  100% {
    opacity: 1;
  }
  50% {
    opacity: 0.5;
  }
}

.ticketino-audio-message {
  display: flex;
  align-items: center;
  gap: 15px;
  padding: 15px;
  background: var(--ticketino-surface);
  border: 1px solid var(--ticketino-gray-200);
  border-radius: var(--ticketino-border-radius);
  margin-top: 10px;
}

/* لیست تیکت‌ها */
.ticketino-tickets-container {
  background: var(--ticketino-surface);
  border-radius: var(--ticketino-border-radius);
  box-shadow: var(--ticketino-shadow);
  overflow: hidden;
}

.ticketino-tickets-header {
  padding: 25px 30px;
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: white;
}

.ticketino-tickets-header h2 {
  margin: 0;
  font-size: 24px;
  font-weight: 600;
}

/* Hide theme page title / banner when ticket detail page adds the class .ticketino-hide-page-title */
.ticketino-hide-page-title .page-title,
.ticketino-hide-page-title .entry-title,
.ticketino-hide-page-title .page-header,
.ticketino-hide-page-title .page-banner,
.ticketino-hide-page-title .single-post .page-title,
.ticketino-hide-page-title header.page-header,
.ticketino-hide-page-title .site-header .page-title {
  display: none !important;
  visibility: hidden !important;
  height: 0 !important;
  margin: 0 !important;
  padding: 0 !important;
}
.ticketino-hide-page-title .hero,
.ticketino-hide-page-title .page-hero,
.ticketino-hide-page-title .banner {
  display: none !important;
}

.ticketino-tickets-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 20px;
  padding: 30px;
  background: var(--ticketino-gray-50);
  border-bottom: 1px solid var(--ticketino-gray-200);
}

.ticket-stat-card {
  background: var(--ticketino-surface);
  padding: 20px;
  border-radius: var(--ticketino-border-radius);
  text-align: center;
  box-shadow: var(--ticketino-shadow);
}

.stat-number {
  font-size: 32px;
  font-weight: bold;
  color: var(--ticketino-primary);
  margin-bottom: 8px;
}

.stat-label {
  color: var(--ticketino-gray-600);
  font-size: 14px;
}

.ticketino-filters {
  padding: 20px 30px;
  background: var(--ticketino-surface);
  border-bottom: 1px solid var(--ticketino-gray-200);
  display: flex;
  gap: 15px;
  flex-wrap: wrap;
}

.filter-group {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.filter-group label {
  font-size: 12px;
  color: var(--ticketino-gray-600);
  font-weight: 500;
}

.filter-group select,
.filter-group input {
  padding: 8px 12px;
  border: 1px solid var(--ticketino-gray-300);
  border-radius: var(--ticketino-border-radius);
  font-size: 14px;
}

.ticketino-tickets-list {
  padding: 30px;
}

.ticket-item {
  background: var(--ticketino-surface);
  border: 1px solid var(--ticketino-gray-200);
  border-radius: var(--ticketino-border-radius);
  padding: 20px;
  margin-bottom: 15px;
  transition: all 0.2s ease;
  cursor: pointer;
}

.ticket-item:hover {
  box-shadow: var(--ticketino-shadow-lg);
  transform: translateY(-2px);
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  margin-bottom: 15px;
}

.ticket-title {
  font-size: 18px;
  font-weight: 600;
  color: var(--ticketino-gray-800);
  margin: 0;
}

.ticket-id {
  color: var(--ticketino-gray-500);
  font-size: 14px;
  margin-bottom: 5px;
}

.ticket-meta {
  display: flex;
  gap: 20px;
  margin-bottom: 15px;
  flex-wrap: wrap;
}

.meta-item {
  display: flex;
  align-items: center;
  gap: 5px;
  font-size: 14px;
  color: var(--ticketino-gray-600);
}

.ticket-status,
.ticket-priority {
  padding: 4px 12px;
  border-radius: 20px;
  font-size: 12px;
  font-weight: 600;
  text-transform: uppercase;
}

.ticket-status.status-open {
  background: rgba(16, 185, 129, 0.1);
  color: var(--ticketino-success);
}

.ticket-status.status-pending {
  background: rgba(245, 158, 11, 0.1);
  color: var(--ticketino-warning);
}

.ticket-status.status-closed {
  background: rgba(107, 114, 128, 0.1);
  color: var(--ticketino-gray-500);
}

.ticket-priority.priority-low {
  background: rgba(16, 185, 129, 0.1);
  color: var(--ticketino-success);
}

.ticket-priority.priority-medium,
.ticket-priority.priority-normal {
  background: rgba(245, 158, 11, 0.1);
  color: var(--ticketino-warning);
}

.ticket-priority.priority-high {
  background: rgba(239, 68, 68, 0.1);
  color: var(--ticketino-error);
}

.ticket-priority.priority-urgent {
  background: rgba(147, 51, 234, 0.1);
  color: #9333ea;
}

.ticket-excerpt {
  color: var(--ticketino-gray-600);
  line-height: 1.6;
  margin-bottom: 15px;
}

.ticket-actions {
  display: flex;
  gap: 10px;
  justify-content: flex-end;
}

/* صفحه تیکت */
.ticketino-ticket-container {
  background: var(--ticketino-surface);
  border-radius: var(--ticketino-border-radius);
  box-shadow: var(--ticketino-shadow);
  overflow: hidden;
}

.ticketino-ticket-header {
  padding: 25px 30px;
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: white;
}

.ticket-header-content {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  gap: 20px;
}

ticket-header-info h1 {
  margin: 0 0 10px 0;
  font-size: 24px;
  font-weight: 600;
}

.ticket-header-meta {
  display: flex;
  gap: 20px;
  font-size: 14px;
  opacity: 0.9;
}

.ticket-header-actions {
  display: flex;
  gap: 10px;
}

.ticketino-conversation {
  padding: 30px;
}

.conversation-message {
  margin-bottom: 25px;
  display: flex;
  gap: 15px;
}

.message-avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  overflow: hidden;
  flex-shrink: 0;
}

.message-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
}

.message-content {
  flex: 1;
}

.message-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 10px;
}

.message-author {
  font-weight: 600;
  color: var(--ticketino-gray-800);
}

.message-time {
  font-size: 12px;
  color: var(--ticketino-gray-500);
}

.message-body {
  background: var(--ticketino-gray-50);
  padding: 15px 20px;
  border-radius: var(--ticketino-border-radius);
  line-height: 1.6;
  color: var(--ticketino-gray-700);
}

.conversation-message.staff .message-body {
  background: rgba(102, 126, 234, 0.1);
  border-right: 4px solid var(--ticketino-primary);
}

.message-attachments {
  margin-top: 15px;
}

.attachment-item {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 12px;
  background: var(--ticketino-surface);
  border: 1px solid var(--ticketino-gray-300);
  border-radius: var(--ticketino-border-radius);
  margin-left: 10px;
  margin-bottom: 10px;
  text-decoration: none;
  color: var(--ticketino-gray-700);
  font-size: 14px;
  transition: all 0.2s ease;
}

.attachment-item:hover {
  background: var(--ticketino-gray-50);
  border-color: var(--ticketino-primary);
}

/* فرم پاسخ */
.ticketino-reply-form {
  border-top: 1px solid var(--ticketino-gray-200);
  padding: 30px;
  background: var(--ticketino-gray-50);
}

.reply-form-header {
  margin-bottom: 20px;
}

reply-form-header h3 {
  margin: 0;
  color: var(--ticketino-gray-800);
  font-size: 18px;
  font-weight: 600;
}

.reply-editor {
  margin-bottom: 20px;
}

.reply-editor textarea {
  min-height: 120px;
  resize: vertical;
}

.reply-attachments {
  margin-bottom: 20px;
}

.reply-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 15px;
}

.reply-actions-left {
  display: flex;
  gap: 10px;
}

/* امتیازدهی */
.ticketino-rating {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 20px;
  background: var(--ticketino-gray-50);
  border-radius: var(--ticketino-border-radius);
  margin-top: 20px;
}

.rating-label {
  font-weight: 500;
  color: var(--ticketino-gray-700);
}

.rating-stars {
  display: contents;
  gap: 5px;
}

.ticketino-star {
  font-size: 20px;
  color: var(--ticketino-gray-300);
  cursor: pointer;
  transition: color 0.2s ease;
}

.ticketino-star:hover,
.ticketino-star.active {
  color: #fbbf24;
}

/* پایگاه دانش */
.ticketino-kb-container {
  background: var(--ticketino-surface);
  border-radius: var(--ticketino-border-radius);
  box-shadow: var(--ticketino-shadow);
  overflow: hidden;
}

.ticketino-kb-header {
  padding: 25px 30px;
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: white;
  text-align: center;
}

.ticketino-kb-header h2 {
  margin: 0 0 10px 0;
  font-size: 28px;
  font-weight: 600;
  font-family:"Vazirmatn";
}

.ticketino-kb-header p {
  margin: 0;
  opacity: 0.9;
  font-size: 16px;
}

.ticketino-kb-search {
  padding: 30px;
  background: var(--ticketino-gray-50);
  border-bottom: 1px solid var(--ticketino-gray-200);
}

.kb-search-form {
  display: flex;
  gap: 15px;
  max-width: 600px;
  margin: 0 auto;
}

.kb-search-input {
  flex: 1;
  padding: 15px 20px;
  border: 2px solid var(--ticketino-gray-200);
  border-radius: 10px !important;
  font-size: 16px;
}

.kb-search-input:focus {
  border-color: var(--ticketino-primary);
  outline: none;
}

.kb-search-btn {
  padding: 15px 25px;
  background: var(--ticketino-primary);
  color: white;
  border: none;
  border-radius: var(--ticketino-border-radius);
  font-size: 16px;
  cursor: pointer;
  transition: all 0.2s ease;
}

.kb-search-btn:hover {
  opacity: 0.9;
}

.ticketino-kb-articles {
  padding: 30px;
}

.kb-article-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  gap: 20px;
}

.kb-article-item {
  background: var(--ticketino-surface);
  border: 1px solid var(--ticketino-gray-200);
  border-radius: var(--ticketino-border-radius);
  padding: 20px;
  transition: all 0.2s ease;
  cursor: pointer;
}

.kb-article-item:hover {
  box-shadow: var(--ticketino-shadow-lg);
  transform: translateY(-2px);
}

.kb-article-title {
  font-size: 18px;
  font-weight: 600;
  color: var(--ticketino-gray-800);
  margin: 0 0 10px 0;
}

.kb-article-excerpt {
  color: var(--ticketino-gray-600);
  line-height: 1.6;
  margin-bottom: 15px;
}

.kb-article-meta {
  display: flex;
  justify-content: space-between;
  align-items: center;
  font-size: 12px;
  color: var(--ticketino-gray-500);
}

.kb-article-views {
  display: flex;
  align-items: center;
  gap: 5px;
}

/* پیام‌های سیستم */
.ticketino-alert {
  position: fixed;
  top: 20px;
  right: 20px;
  padding: 15px 20px;
  border-radius: var(--ticketino-border-radius);
  box-shadow: var(--ticketino-shadow-lg);
  z-index: 9999999; /* increased to avoid theme/overlay conflicts */
  pointer-events: auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 15px;
  min-width: 300px;
  max-width: 500px;
}

.ticketino-alert-success {
  background: var(--ticketino-success);
  color: white;
}

.ticketino-alert-error {
  background: var(--ticketino-error);
  color: white;
}

.ticketino-alert-warning {
  background: var(--ticketino-warning);
  color: white;
}

.ticketino-alert-info {
  background: var(--ticketino-info);
  color: white;
}

.ticketino-alert-close {
  background: none;
  border: none;
  color: inherit;
  font-size: 18px;
  cursor: pointer;
  padding: 0;
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.ticketino-fade-in {
  animation: fadeIn 0.3s ease;
}

@keyframes fadeIn {
  from {
    opacity: 0;
    transform: translateY(-10px);
  }
  to {
    opacity: 1;
    transform: translateY(0);
  }
}

/* لودینگ */
.ticketino-loading {
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 40px;
}

.ticketino-spinner {
  width: 40px;
  height: 40px;
  border: 4px solid var(--ticketino-gray-200);
  border-top: 4px solid var(--ticketino-primary);
  border-radius: 50%;
  animation: spin 1s linear infinite;
}

@keyframes spin {
  0% {
    transform: rotate(0deg);
  }
  100% {
    transform: rotate(360deg);
  }
}

/* خطاها */
.ticketino-field-error {
  color: var(--ticketino-error);
  font-size: 12px;
  margin-top: 5px;
}

.ticketino-error {
  background: rgba(239, 68, 68, 0.1);
  border: 1px solid rgba(239, 68, 68, 0.2);
  color: var(--ticketino-error);
  padding: 15px;
  border-radius: var(--ticketino-border-radius);
  margin-bottom: 20px;
}

/* تولتیپ‌ها */
.ticketino-tooltip {
  position: relative;
  cursor: help;
}

.ticketino-tooltip .tooltiptext {
  visibility: hidden;
  width: 200px;
  background-color: var(--ticketino-gray-800);
  color: white;
  text-align: center;
  border-radius: 6px;
  padding: 8px 12px;
  position: absolute;
  z-index: 1;
  bottom: 125%;
  left: 50%;
  margin-left: -100px;
  opacity: 0;
  transition: opacity 0.3s;
  font-size: 12px;
}

.ticketino-tooltip:hover .tooltiptext {
  visibility: visible;
  opacity: 1;
}

/* ریسپانسیو */
@media (max-width: 768px) {
  .ticketino-container {
    padding: 15px;
  }

  .ticketino-form-container {
    padding: 20px;
  }

  .ticketino-container .form-row {
    grid-template-columns: 1fr;
  }

  .ticketino-filters {
    flex-direction: column;
  }

  .ticket-header {
    flex-direction: column;
    gap: 15px;
  }

  .ticket-meta {
    flex-direction: column;
    gap: 10px;
  }

  .ticket-actions {
    justify-content: flex-start;
  }

  .conversation-message {
    flex-direction: column;
    gap: 10px;
  }

  .message-header {
    flex-direction: column;
    align-items: flex-start;
    gap: 5px;
  }

  .reply-actions {
    flex-direction: column;
    align-items: stretch;
  }

  .kb-search-form {
    flex-direction: column;
  }

  .kb-article-grid {
    grid-template-columns: 1fr;
  }

  .ticketino-alert {
    right: 10px;
    left: 10px;
    min-width: auto;
  }
}

@media (max-width: 480px) {
  .ticketino-tickets-stats {
    grid-template-columns: 1fr;
  }

  .ticket-stat-card {
    padding: 15px;
  }

  .stat-number {
    font-size: 24px;
  }
}

/* Ticket list: add 2px horizontal padding to body cells only (do not affect header row) */
.tk-ticket-row:not(.tk-ticket-row-header) > * {
  padding-left: 2px;
  padding-right: 2px;
}

/* Clamp ticket title to maximum two lines and show ellipsis */
.tk-ticket-row:not(.tk-ticket-row-header) .tk-ticket-title-link {
  display: -webkit-box;
  -webkit-box-orient: vertical;
  line-clamp: 2;
  -webkit-line-clamp: 2;
  overflow: hidden;
  text-overflow: ellipsis;
  word-break: break-word;
  white-space: normal; /* allow wrapping */
}

/* Add small spacing between pagination icon and label, RTL-aware */
.tickets-pagination .page-label {
  font-weight: 600;
  margin-inline-start: 8px;
  display: inline-block;
}


/* انیمیشن‌ها */
.ticketino-slide-in {
  animation: slideIn 0.3s ease;
}

@keyframes slideIn {
  from {
    transform: translateX(100%);
  }
  to {
    transform: translateX(0);
  }
}

.ticketino-bounce {
  animation: bounce 0.5s ease;
}

@keyframes bounce {
  0%,
  20%,
  50%,
  80%,
  100% {
    transform: translateY(0);
  }
  40% {
    transform: translateY(-10px);
  }
  60% {
    transform: translateY(-5px);
  }
}

/* حالت تاریک (اختیاری) */
/* Class-based dark mode so toggle/localStorage can control it regardless of system preference */
html.ticketino-dark, body.ticketino-dark {
  --ticketino-gray-50: #0b1220;
  --ticketino-gray-100: #0f1724;
  --ticketino-gray-200: #111827;
  --ticketino-gray-300: #1f2a37;
  --ticketino-gray-400: #374151;
  --ticketino-gray-500: #9aa4b2;
  --ticketino-gray-600: #cbd5e1;
  --ticketino-gray-700: #e6eef7;
  --ticketino-gray-800: #f5f9ff;
  --ticketino-gray-900: #ffffff;

  /* map global surface/text tokens to dark equivalents */
  --ticketino-bg: var(--ticketino-gray-50);
  --ticketino-surface: var(--ticketino-gray-100);
  --ticketino-text: var(--ticketino-gray-900);
  --ticketino-button-text: #ffffff;

  /* invert primary buttons slightly for dark backgrounds */
  --ticketino-primary: #4f46e5;
  --ticketino-secondary: #06b6d4;
  /* overlay adjustments for dark background */
  --ticketino-overlay: rgba(0,0,0,0.25);
  --ticketino-overlay-hover: rgba(0,0,0,0.35);
}

/* Ensure knowledge-base "back" link is readable in dark mode */
html.ticketino-dark .kb-back-link,
body.ticketino-dark .kb-back-link {
  color: var(--ticketino-text) !important;
}

html.ticketino-dark .kb-back-link:hover,
body.ticketino-dark .kb-back-link:hover {
  color: var(--ticketino-primary) !important;
}

/* Make sure icon and inner span inherit the link color */
html.ticketino-dark .kb-back-link i,
body.ticketino-dark .kb-back-link i,
html.ticketino-dark .kb-back-link span,
body.ticketino-dark .kb-back-link span {
  color: inherit;
}

/* Respect user's system dark preference as a fallback (kept) */
@media (prefers-color-scheme: dark) {
  :root {
    --ticketino-gray-50: #1f2937;
    --ticketino-gray-100: #374151;
    --ticketino-gray-200: #4b5563;
    --ticketino-gray-300: #6b7280;
    --ticketino-gray-400: #9ca3af;
    --ticketino-gray-500: #d1d5db;
    --ticketino-gray-600: #e5e7eb;
    --ticketino-gray-700: #f3f4f6;
    --ticketino-gray-800: #f9fafb;
    --ticketino-gray-900: #ffffff;
  }
}

/* Dark-mode toggle button in header */
.tk-dark-toggle {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border-radius: 12px;
  background: linear-gradient(180deg, var(--ticketino-surface), color-mix(in srgb, var(--ticketino-surface) 90%, black 10%));
  color: var(--ticketino-text);
  border: 1px solid color-mix(in srgb, var(--ticketino-gray-200) 85%, transparent 15%);
  cursor: pointer;
  transition: transform 0.18s ease, box-shadow 0.18s ease, background 0.18s ease;
  box-shadow: 0 2px 10px rgba(16,24,40,0.04);
  gap: 6px;
  padding: 6px;
}
.tk-dark-toggle:hover { transform: translateY(-3px); box-shadow: 0 6px 20px rgba(16,24,40,0.08); }
.tk-dark-toggle:focus { outline: none; box-shadow: 0 0 0 4px rgba(37,99,235,0.12); }
.tk-dark-toggle .tk-dark-icon { display:inline-flex; align-items:center; justify-content:center; font-size:18px; line-height:1; transition: transform 0.45s cubic-bezier(.2,.9,.2,1), color 0.18s ease; }
.tk-dark-toggle .tk-dark-text { margin-left:6px; font-size:13px; color:var(--ticketino-text); }
/* Small screen: hide label */
@media (max-width:520px) { .tk-dark-toggle .tk-dark-text { display:none; } }

/* Active (dark) styles */
body.ticketino-dark .tk-dark-toggle, html.ticketino-dark .tk-dark-toggle {
  background: linear-gradient(180deg, color-mix(in srgb, var(--ticketino-gray-800) 92%, black 8%), color-mix(in srgb, var(--ticketino-gray-700) 85%, black 15%));
  color: var(--ticketino-gray-50);
  border: 1px solid rgba(255,255,255,0.06);
  box-shadow: 0 6px 20px rgba(2,6,23,0.45);
}
.tk-dark-toggle.active .tk-dark-icon { transform: rotate(320deg) scale(1.05); }

/* Accessibility utility (screen-reader only) */
.sr-only { position: absolute !important; width: 1px !important; height: 1px !important; padding: 0 !important; margin: -1px !important; overflow: hidden !important; clip: rect(0, 0, 0, 0) !important; white-space: nowrap !important; border: 0 !important; }

/* پرینت */
@media print {
  .ticketino-container {
    box-shadow: none;
    border: 1px solid #ccc;
  }

  .btn,
  .ticketino-btn,
  .ticket-actions,
  .reply-actions,
  .ticketino-filters {
    display: none !important;
  }

  .ticketino-conversation {
    page-break-inside: avoid;
  }
}

/* ویجت چت آنلاین */
/* موقعیت‌های مختلف ویجت چت */
.ticketino-chat-window {
    position: fixed;
    z-index: 9999;
    width: 340px;
    max-width: 98vw;
  background: var(--ticketino-surface);
    border-radius: 16px;
    box-shadow: 0 2px 16px rgba(0,0,0,0.13);
    display: none;
    flex-direction: column;
    overflow: hidden;
    transition: box-shadow 0.2s, transform 0.2s;
}
.ticketino-chat-window.active {
    display: flex;
}
.ticketino-chat-window.bottom-right {
    bottom: 32px;
    right: 32px;
    left: auto;
}
.ticketino-chat-window.bottom-left {
    bottom: 32px;
    left: 32px;
    right: auto;
}
.ticketino-chat-window.bottom-center {
    bottom: 32px;
    left: 50%;
    right: auto;
    transform: translateX(-50%);
}

.chat-widget-text {
  position: relative;
  animation: pulse-text 2s infinite;
}

.chat-widget-text::after {
  content: "";
  position: absolute;
  bottom: -5px;
  right: 15px;
  width: 0;
  height: 0;
  border-left: 8px solid transparent;
  border-right: 8px solid transparent;
  border-top: 8px solid #667eea;
}

@keyframes pulse-text {
  0%,
  100% {
    transform: scale(1);
  }
  50% {
    transform: scale(1.05);
  }
}

.chat-toggle-btn {
  width: 60px;
  height: 60px;
  background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
  transition: all 0.3s ease;
  position: relative;
}

.chat-toggle-btn:hover {
  transform: scale(1.1);
  box-shadow: 0 6px 25px rgba(0, 0, 0, 0.2);
}

.chat-toggle-btn i {
  color: white;
  font-size: 24px;
}

.chat-notification {
  position: absolute;
  top: -5px;
  right: -5px;
  background: #ff4757;
  color: white;
  border-radius: 50%;
  width: 20px;
  height: 20px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: bold;
}

.chat-window {
  position: absolute;
  bottom: 80px;
  left: 0;
  width: 350px;
  height: 500px;
  background: var(--ticketino-surface);
  border-radius: 12px;
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.2);
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.chat-header {
  background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
  color: white;
  padding: 15px 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.chat-title {
  display: flex;
  align-items: center;
  gap: 10px;
  font-weight: 600;
}

.chat-controls {
  display: flex;
  gap: 5px;
}

.chat-control-btn {
  background: var(--ticketino-overlay);
  border: none;
  color: var(--ticketino-button-text);
  width: 30px;
  height: 30px;
  border-radius: 50%;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.2s;
}

.chat-control-btn:hover {
  background: var(--ticketino-overlay-hover);
}

.chat-start-form,
.chat-conversation,
.chat-waiting,
.chat-offline {
  flex: 1;
  display: flex;
  flex-direction: column;
}

.chat-start-form {
  padding: 20px;
}

.chat-welcome h4 {
  margin: 0 0 10px 0;
  color: #2c3e50;
  font-family:"Vazirmatn";
}

.chat-welcome p {
  margin: 0 0 20px 0;
  color: #7f8c8d;
  font-size: 14px;
  line-height: 1.5;
}

.form-group {
  margin-bottom: 15px;
}

.form-group input,
.form-group textarea {
  width: 100%;
  padding: 12px;
  border: 2px solid var(--ticketino-gray-200);
  border-radius: 8px;
  font-size: 14px;
  transition: border-color 0.2s;
  resize: vertical;
}

.form-group input:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--ticketino-primary);
}

.start-chat-btn {
  width: 100%;
  padding: 12px;
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: var(--ticketino-button-text);
  border: none;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  transition: opacity 0.2s;
}

.start-chat-btn:hover {
  opacity: 0.9;
}

.chat-messages {
  flex: 1;
  padding: 20px;
  overflow-y: auto;
  max-height: 350px;
}

.chat-message {
  margin-bottom: 15px;
  display: flex;
  align-items: flex-end;
  gap: 10px;
}

.chat-message.user {
  flex-direction: row-reverse;
}

.message-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--ticketino-gray-200);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 14px;
  color: var(--ticketino-gray-600);
  flex-shrink: 0;
}

.message-content {
  max-width: 70%;
}

.message-bubble {
  padding: 10px 15px;
  border-radius: 18px;
  font-size: 14px;
  line-height: 1.4;
  word-wrap: break-word;
}

.chat-message.admin .message-bubble {
  background: var(--ticketino-surface);
  color: var(--ticketino-gray-800);
  border-bottom-right-radius: 4px;
}

.chat-message.user .message-bubble {
  background: linear-gradient(135deg, #667eea 0%, #764ba2 100%);
  color: white;
  border-bottom-left-radius: 4px;
}

.message-time {
  font-size: 11px;
  color: var(--ticketino-gray-400);
  margin-top: 5px;
  text-align: center;
}

.chat-input-area {
  border-top: 1px solid var(--ticketino-gray-200);
  padding: 15px;
}

.typing-indicator {
  padding: 10px 15px;
  color: #7f8c8d;
  font-size: 13px;
  font-style: italic;
}

.message-input-wrapper {
  display: flex;
  align-items: flex-end;
  gap: 10px;
  background: var(--ticketino-surface);
  border-radius: 25px;
  padding: 8px 15px;
}

#chat-message-input {
  flex: 1;
  border: none;
  background: transparent;
  resize: none;
  outline: none;
  font-size: 14px;
  line-height: 1.4;
  max-height: 100px;
}

.message-actions {
  display: flex;
  gap: 5px;
}

.action-btn,
.send-btn {
  width: 35px;
  height: 35px;
  border: none;
  border-radius: 50%;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s;
}

.action-btn {
  background: transparent;
  color: var(--ticketino-gray-500);
}

.action-btn:hover {
  background: var(--ticketino-gray-200);
  color: var(--ticketino-gray-800);
}

.send-btn {
  background: linear-gradient(135deg, var(--ticketino-primary) 0%, var(--ticketino-secondary) 100%);
  color: var(--ticketino-button-text);
}

.send-btn:hover {
  opacity: 0.9;
}

.chat-waiting,
.chat-offline {
  padding: 40px 20px;
  text-align: center;
  justify-content: center;
}

.waiting-spinner i {
  font-size: 48px;
  color: var(--ticketino-primary);
  margin-bottom: 20px;
}

waiting-content h4,
offline-content h4 {
  margin: 0 0 10px 0;
  color: var(--ticketino-gray-800);
}

waiting-content p,
offline-content p {
  margin: 0 0 20px 0;
  color: var(--ticketino-gray-500);
  font-size: 14px;
  line-height: 1.5;
}
.cancel-btn,
.offline-ticket-btn {
  padding: 10px 20px;
  border: 2px solid var(--ticketino-gray-200);
  background: var(--ticketino-surface);
  color: var(--ticketino-gray-600);
  border-radius: 8px;
  cursor: pointer;
  text-decoration: none;
  display: inline-block;
  transition: all 0.2s;
}

.cancel-btn:hover,
.offline-ticket-btn:hover {
  border-color: var(--ticketino-primary);
  color: var(--ticketino-primary);
}

.offline-content i {
  font-size: 48px;
  color: #95a5a6;
  margin-bottom: 20px;
}

@media (max-width: 480px) {
  /* On small screens keep widget anchored to its configured side
     instead of forcing a left offset for all widgets. */
  .ticketino-chat-widget.bottom-right {
    right: 10px;
    left: auto;
    bottom: 65px;
  }

  .ticketino-chat-widget.bottom-left {
    left: 10px;
    right: auto;
    bottom: 65px;
  }

  /* Legacy/chat-window styles: only shrink width, don't force negative left */
  .chat-window {
    width: calc(100vw - 20px);
    height: calc(100vh - 100px);
    left: 10px;
  }
}